Customer Service: The service you give to a customer before, during, and after a purchase. The better customer service you give, the more likely it is that customers will want to keep doing business with you!
The way you handle customer service can completely change a customer’s perception of your business, and your policies should be part of your business plan. Understanding the expectations of your customers is a huge part of making sure they are satisfied.
A few questions you can ask yourself:
- What is your response time to inquiries?
- Are you proactive if you anticipate any shipping delays?
- Do you communicate clearly and regularly with buyers?
At the end of the day, the way you make your customers feel can leave a lasting impression and enhance your business relationship. When it’s a pleasure to do business with you, your business can only benefit.