Customer Service: The service you give to a customer before, during, and after a purchase.  The better customer service you give, the more likely it is that customers will want to keep doing business with you!

The way you handle customer service can completely change a customer’s perception of your business, and your policies should be part of your business plan. Understanding the expectations of your customers is a huge part of making sure they are satisfied.

A few questions you can ask yourself:

  • What is your response time to inquiries?
  • Are you proactive if you anticipate any shipping delays?
  • Do you communicate clearly and regularly with buyers?

At the end of the day, the way you make your customers feel can leave a lasting impression and enhance your business relationship.  When it’s a pleasure to do business with you, your business can only benefit.

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